Join Our Secret Shopper Team
At Genova’s To Go, we take pride in every pizza, sub, and pasta dish we serve. To help ensure consistent quality across our Westminster, Hampstead, Eldersburg, Manchester, and Hanover locations, we’re looking for a few dedicated Secret Shoppers to evaluate the guest experience.
As a Secret Shopper, you’ll visit a location, place an order, and share honest feedback on service, cleanliness, food quality, and overall experience. Your insights are essential for helping us maintain the high quality our neighborhood expects and deserves.
Help us keep delivering Carroll County's Best Pizza!
How it Works:
1. Sign Up: Apply using the form below.
2. Get Your Assignment: If selected, we'll send you detailed instructions.
3. Place Your Order: Order from your local Genova’s To Go.
4. Take Photos: Capture clear pictures of your meal and packaging.
5. Complete the Survey: Upload photos and share your feedback.
6. Get Rewarded: Receive meal reimbursement + a $50 VISA gift card.
Think you have a great eye for detail? Apply below to get started.
Frequently Asked Questions
The Secret Shopper Program allows selected customers to visit their local Genova’s To Go, order assigned menu items, provide honest feedback about their experience. In return, participants receive full reimbursement for their meal plus a $50 VISA gift card.
Complete the contact form on this page. If selected, you’ll receive an email with your assignment and instructions. Please allow up to 2 weeks for a response from our team.
Participants are chosen based on program needs, location, and availability. Not everyone who signs up will receive an assignment.
You’ll be assigned specific menu items to order; a specific method to place the order (phone, app, website or in-person); and a specific dining experience (carry out, delivery or eat in). When you receive your menu items, you will snap photos, complete a short survey, and upload your pictures.
Yes. You’ll purchase the assigned menu items. After you submit your completed survey and photos, you’ll receive full reimbursement and a $50 in a VISA gift card.
Your VISA gift card to cover reimbursement plus $50 will be mailed to the address you provide. Please allow up to 14 business days for processing.
Participation may be limited based on program needs. Some shoppers may receive multiple assignments throughout the year, while others may be contacted occasionally.
Clear photos of the packaging, the presentation, and each menu item. Photos must be original and taken during your assignment.
Incomplete surveys or missing photos may result in forfeiting reimbursement and compensation.
No. Your contact information is used only for Secret Shopper communication and will not be sold or shared.
No. To keep the program consistent, each assignment includes the specific menu items. You must order exactly as instructed.
Absolutely — but only the assigned meal will be reimbursed. Additional purchases are optional and at your own cost.
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